Policies – Matt's Music Store
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Policies

Shipping Policy

Free domestic shipping to the lower 48 states! Shipping rates are $60 to ship guitars to Hawaii and Alaska. Axe Heaven miniature guitars and accessories shipping rates may vary to Hawaii and Alaska. Orders normally ship within 1 business day, but not always. The shipping rate for guitars to Canada and Mexico is $100. The international shipping rate for guitars everywhere else is $200. Some countries we do not ship to. 

 

Return Policy

Matt's Music Store has a 14 day return policy. Once you receive your order, you have 14 days to contact us for a return. You may return your product for any reason. The customer pays for return shipping. The item must be returned in original condition. Once MMS receives the item back and it is in original condition, the customer will be refunded the full amount. If item is not in original condition, there will be a partial refund depending on the damages.

 

If you receive a product and it is broken, you MUST contact MMS immediately. If you do not contact us immediately about a broken product upon arrival, we will assume you broke the product and will NOT refund you.

 

There are NO returns/refunds for international shipping for ANY reason.

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